Quality Management

Quality management is our highest priority because it helps us to further develop our organization.

The work processes of an organization are structured according to a quality management system, with an aim to continuously improve customer satisfaction.

Head of Unit

Nastja Glöckner

Contact Press / Media

Dr. Nastja Glöckner

Research Fellow and Deputy Head, Organizational Development and Quality Management Unit

Fraunhofer Center for International Management and Knowledge Economy IMW
Martin-Luther-Ring 13
04109 Leipzig, Germany

Phone +49 341 231039-260

Diana Worms

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Dr. Diana Worms

Head of Institute Management Staff, Head of Organizational Development and Quality Management Unit

Fraunhofer Center for International Management and Knowledge Economy IMW
Martin-Luther-Ring 13
04109 Leipzig, Germany

Phone +49 341 231039-165

Fax +49 341 231039-9165

Research Fellows

Peter Sperling

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Peter Sperling

Research Fellow, Organizational Development and Quality Management Unit

Fraunhofer Center for International Management and Knowledge Economy IMW
Martin-Luther-Ring 13
04109 Leipzig, Germany

Phone +49 341 231039-0

Fax +49 341 231039-190

Stephanie Schmidt

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Stephanie Schmidt

Quality Management | CRM

Fraunhofer Center for International Management and Knowledge Economy IMW
Martin-Luther-Ring 13
04109 Leipzig, Germany

Phone +49 341 231039-111

Fax +49 341 231039-9102

Research Assistants

Contact Press / Media

Tobias Högner

Research Assistant, Unit Organizational Development and Quality Management

Fraunhofer Center for International Management and Knowledge Economy IMW
Martin-Luther-Ring 13
04109 Leipzig

Phone +49 341 231039-0

Fax +49 341 231039-190

Contact Press / Media

Sophia Zetzsche

Research Assistant, Unit Organizational Development and Quality Management

Fraunhofer Center for International Management and Knowledge Economy IMW
Martin-Luther-Ring 13
04109 Leipzig, Germany

Phone +49 341 231039-0

Fax +49 341 231039-190